Effective September 13, 2026
Terms of Service
These Terms govern use of PRIVATE, a business-management and payments platform operated by ASITI LLC. By creating an account or using PRIVATE, you agree to these Terms.
Eligibility and accounts
You must be at least 18, legally able to enter a contract, and provide accurate account and business information. You are responsible for account security and activity under your credentials.
Platform role
Independent professionals use PRIVATE to manage their businesses and may accept payments from their clients. Each professional—not PRIVATE—is responsible for the services they offer, client relationships, licensing, pricing, taxes, cancellations, refunds, disputes, and compliance with applicable law.
Payments
Payment services are provided by Stripe and are subject to Stripe’s terms and verification requirements. Professionals may be required to create or connect a Stripe account. Processing fees, disputes, reversals, refunds, and payout timing are governed by the applicable payment terms shown during onboarding or checkout.
Client deposits, cancellations, and refunds
Each independent professional sets and communicates their own appointment, deposit, cancellation, no-show, and refund policy. Clients should review the policy presented by their professional before paying. Unless required by law, PRIVATE does not independently promise or determine refunds for services sold by a professional. Technical billing questions may be sent to support@byprivatecollective.com.
PRIVATE subscriptions
If a paid PRIVATE subscription is offered, its price and renewal period will be disclosed before purchase. App-based subscriptions, if any, are billed and managed under the applicable app store’s payment and cancellation rules. Cancellation stops future renewal and does not automatically refund a completed billing period except where required by law.
PRIVATE appointment text messages
By voluntarily selecting the text-message opt-in in your client portal, you agree to receive PRIVATE appointment and transaction texts for your service provider, including confirmations, reminders, appointment changes, rebooking information, and applicable deposit payment links. Consent is optional and is not a condition of booking or purchase. This consent does not authorize promotional marketing messages.
Message frequency varies with your appointments and transactions. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact support@byprivatecollective.com. After opting out, a final opt-out confirmation may be sent. To subscribe again after replying STOP, reply START and update your portal preference. You may also disable texts in your client portal. Delivery depends on your carrier and connection; carriers are not liable for delayed or undelivered messages.
Provide a mobile number you are authorized to use and update your professional if it changes. Your professional remains responsible for their appointment policies. See our Privacy Policy for mobile-number data and consent practices.
Acceptable use
You may not use PRIVATE unlawfully, misrepresent your identity or services, compromise another person’s data, evade payment obligations, interfere with the platform, or use it for prohibited goods or services.
Availability and changes
PRIVATE may change, suspend, or discontinue features and may restrict access to protect the platform, users, or the public. During testing, features may be incomplete or change without notice.
Disclaimers and liability
To the fullest extent permitted by law, PRIVATE is provided “as is” and without warranties not expressly stated here. ASITI LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of PRIVATE.
Termination
You may stop using PRIVATE at any time. We may suspend or terminate access for violations, risk, legal requirements, or threats to the service.
Governing law
These Terms are governed by the laws of Maryland, without regard to conflict-of-law principles.